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Credit Control Assistant

Credit Control Assistant (Customer Billing)
Permanent Role – Full time (37.5 Hours) 
Starting Salary £18,662.25 p.a. + PRA + Benefits   
Ref: fe/21/32


Important information for candidates:
firmus energy use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time.


firmus energy is responsible for the construction and operation of a natural gas network of over 1,800km; the equivalent of laying mains from Antrim to Frankfurt! With over 105,000 customers between our ‘10 towns’ and Belfast markets the future looks bright at firmus energy. firmus energy has a key role to play and a significant contribution to make in the decarbonisation targets set for net zero by 2050 and with significant work already underway, are excited to be part of this change. 


We are a family-feel business and offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.  


The role: 


Reporting to the Customer Billing Manager and taking direction from the Credit Control Lead, the Credit Control Assistant will be responsible for ensuring monies are recovered from customers who do not pay within payment terms. The post holder will be responsible for tackling and preventing current and aged debt, demonstrating excellent customer service, whilst ensuring the delivery of required standards of performance.  

Important Information
Date Posted: 9th September 2021
Closing Date: 23rd September 2021
Industry: Energy
Job Type: Full time
Salary: Starting from £18,662.25

About the role

  • Key Priorities:  

    • Contact late paying customers by telephone, letter and email in order to recover outstanding gas payments
    • Negotiate with late paying customers in order to bring their account up to date
    • Highlight bad debt to the Credit Control Lead to be escalated for further action
    • Negotiate and confirm payment plans with customers and follow up on incoming payments
    • Liaise with the Sales and Account Management teams to obtain their full support in the proactive management of bad debts
    • Calculate customer deposits and process refunds when appropriate
    • Process domestic credit checks
    • Administer small claims court submissions
    • Administer customer isolations and debt recovery measures in line with company procedure
    • Any other duties as directed by the Credit Control Coordinator or Customer Billing Manager. 
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What you will need

Required criteria

  • Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths, OR minimum of 1 year experience in a Credit Control role
  • Experience of working in a fast paced customer facing environment
  • Proven ability to work on own initiative and prioritise personal and team workload.
  • Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments
  • Excellent IT skills, including MS Excel and Word
  • Previous experience resolving customer queries
  • Highly motivated with a positive attitude

Desired criteria

  • Previous experience in a financial environment
  • Previous experience working in a regulated utility business

Professional skills you’ll need for this job opportunity

Answering Customer Questions

Answering Customer Questions

Customer Service

Customer Service

Empathy

Empathy

Effective Listening

Effective Listening

Credit Control

Credit Control

Control of Debtors/Deposits

Control of Debtors/Deposits

firmus energy

At firmus energy we are looking for talented, ambitious individuals to join our team in a fun, family-feel culture that goes the extra mile to look after it's people. As a growing company, the future looks bright at firmus energy.

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Founded in 2005, firmus energy is responsible for the construction and operation of the natural gas network outside Greater Belfast (from L’Derry to Ballymena and from Antrim to Newry), providing safe, cheaper, practical and environmentally-friendly natural gas to homes and businesses. We supply over 50,000 customers across our licensed area, and also compete in the natural gas market in Greater Belfast, where we supply over 50,000 customers. We love protecting the environment. We have displaced over 1 million tonnes in carbon emissions. That’s the same as taking 40,000 cars off the road. We have been building out our natural gas network since 2006 and in that time have laid approximately 1,700km of gas mains to bring a safe, affordable home heating alternative. That’s like travelling from our Antrim offices to Frankfurt as the crow flies. Important information for candidates: firmus energy use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time. Specific Purpose (temporary) Contracts only: Should a permanent vacancy arise during the course of a Specific Purpose / temporary Contract, the successful candidate will be offered the position on a permanent basis subject to pre-specified conditions.

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We work hard to create a culture where people feel valued and where their contribution matters. We always strive to live out our values by behaving with integrity, empathy, clarity and teamwork. We have fun too. We care about what our staff think and have an array of communication channels including our ‘MD Talkback’ where staff get to ask our MD anything they like! And our ‘Right Track’ committee enables employees to make suggestions for improvements across the organisation. We also care about the physical and mental health of our people and hold many wellbeing initiatives as well as staff events. We offer several benefits such as private medical insurance, performance related pay, generous annual leave, life assurance, income protection, enhanced parental pay, gym subsidies, free parking and much more.

Our benefits

The future looks bright at firmus energy, and for those who are part of our team. We offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.

Health Insurance

Vacation/Paid Time Off

Retirement Plan and/or Pension

Employee Development Programs

Gym Membership or Wellness Programs

A Diversity Program

Casual dress

Free Parking

Open office

Company retreats

Competitive Salary

Life Insurance

We are a proud diversity ambassador

diversity ambassador

Credit Control Assistant

At firmus energy we are looking for talented, ambitious individuals to join our team in a fun, family-feel culture that goes the extra mile to look after it's people. As a growing company, the future looks bright at firmus energy.