Hotel Operations Manager - Ballygally Castle Hotel
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Management Team.
Under the leadership of our Inspiring General Manager Scott Weatherup , you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 45 hours per week (excluding breaks), five shifts out of seven including weekends.
This is a demanding role requiring an experienced professional who can drive standards of service synonymous with the Hastings brand. As reward you can expect a highly, competitive salary starting from £30,000 per annum, performance-related bonus opportunities, training, and development as well as employee discounts internally and externally.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About the role
To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.)
To provide input into the preparation of annual budgets, agreeing and implementing the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the hotel; ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
To ensure the fabric, fixtures and equipment of the premises are properly maintained and presented, both inside and out, with the highest standards of cleanliness and housekeeping.
To partner with the Group Sales and Marketing teams to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity.
To identify where resource effort should be placed in order to deliver long term goals and priorities.
To ensure quality standards and procedures are fully implemented and regularly reviewed throughout the hotel, and that formal and informal feedback is used to ensure continual improvement.
To ensure all teams work together to improve customer service, using tools such as ReviewPro.
To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.
To maintain and strengthen the Group’s commitment to having a well presented, well trained and efficient workforce that reflects and affirms the diversity of the community.
To liaise with and utilise the support of suppliers and other external contacts as appropriate
To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain market position.
To ensure an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health, Safety, Fire, Hygiene, Security and other statutory requirements.
Any other duties as required by the General Manager
About You
You will have previous senior hotel management experience gained across a range of departments.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Excellent communication, numeracy and IT skills
- Excellent customer care experience
- Previous Senior Hotel Management experience
- Ability to motivate, coach/mentor staff & managers
- Smart well-groomed appearance
- Exceptional attention to detail
- Work well under pressure and be a team player
- Educated to GCSE Standard or the equivalent with grades A-C in English and
Desired criteria
- Hold a third level qualification
Professional skills you’ll need for this job opportunity
Hospitality
Bar Service
Supervisory Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.