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Front Office Manager - Culloden Estate and Spa

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. 

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team.

Under the leadership of our Inspiring Front of House Manager, Lindsay Mysers Carroll, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The salary for this exciting position starts from £25,000.00 per annum

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Important Information
Location: Culloden Estate and Spa, Bangor Road, Holywood, Northern Ireland, BT18 0EX
Date Posted: 15th May 2023
Closing Date: 30th May 2023
Industry: Hospitality
Job Type: Full time
Salary: Starting from £25,000.00

About the role

  • To manage and motivate staff through effective communication, training and development in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.

  • Ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.

  • To ensure you and the team respond positively and reliably to guest requests and continually try to find ways to improve and enhance the guest experience.

  • To ensure you and the team respond to complaints and find the appropriate solution

  • To ensure you and the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality

  • To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

  • To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

  • To maintain effective communication to ensure plans, challenges and successes are understood and individual performance is aligned to Company requirements.

  • To monitor, analyse and review guest feedback and provide strategic direction to continuously improve guest satisfaction ratings

  • To maintain effective communication and relationships with other hotel departments, suppliers and enforcement agencies to maintain an effective operation and ensure guest satisfaction.

  • To ensure the hotel areas, fixtures and equipment are properly maintained and presented to Hastings standards. 

  • To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

  • To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. 

  • To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.

  • To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

  • To carry out Duty Manager duties as required.

  • Any other duties as required by Senior Management

About You

We would love you to have previous hotel reception experience, some of which has been gained at a management level.

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What you will need

Required criteria

  • Good Command of English Language
  • Right to Work in the United Kingdom

Professional skills you’ll need for this job opportunity

Reception skills

Reception skills

Reservation skills

Reservation skills

Supervisory Skills

Supervisory Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

Front Office Manager - Culloden Estate and Spa

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.