IBIS Queens Quarter - Housekeeping Team Member
About Us
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.
What is the job?
As a Housekeeping Team Member – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.
Pay:
Up to £10.92 per hour, depending on age
Hours:
Various hours available - 16/24/32 hours
What we offer
Discounted hotel rates at 6000 hotels worldwide
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Club based at Crowne Plaza
Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group
Hotel Incentive scheme.
About the role
Your day to day
You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
Keep your supervisor updated on room service progress and alert them to any repairs needed
Safety aware – follow our established safety procedures at all times - and wear protective
equipment when needed
Be organised - keep on top of supplies and amenities and always try to minimise waste
Reunite items with owners – and log any lost and found property
Look smart – wear your uniform and name badge with pride
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
Report, hand in, and/or log all lost and found items according to departmental procedures
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Assist with deep cleaning projects
Assist turndown duties
Assist with other duties as assigned
Attend all relevant departmental / hotel / company training
How do I deliver this?
"Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
• Make guests feel welcome
• Make guests feel heart-warmed
• Make guests feel incredible
• Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What you will need
Required criteria
- Ability to work within a Team and also independently
- High standards of Attention to Detail
- Strong Time Management skills and flexible with regards to working hours
- Ability to communicate and follow instruction
- Must have a clear understanding of speaking and understanding English.
Desired criteria
- Experience within a Housekeeping Role or Cleaning role
- Experience within the Hospitality, care provider or retail sectors.
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer