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Cordia Apartments - Housekeeper with Reception Duties

About Us

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

You will be responsible for ensuring standards of cleanliness, hygiene and tidiness within the apartments and for reporting any maintenance requirements in order to comply with the Apartments established quality standards.  You will be required to carry out front desk duties as and when required.

Pay:

Uo to £11.42 per hour, depending on age

Hours:

20 hours per week

What we offer:

  • Discounted hotel rates at six thousand hotels worldwide

  • Recruit a Friend scheme

  • Employee of the Month Award

  • Health Care Cash Plan

  • Increased annual leave with service

  • Discounted rate at BodyScape Health Club, based at Crowne Plaza

  • Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group.

  • Cycle to work Scheme

Important Information
Location: Cordia Serviced Apartments, 355-367 Lisburn Road, Belfast, Northern Ireland, County Antrim, BT9 7EP
Date Posted: 15th May 2023
Closing Date: 29th May 2023
Industry: Hospitality
Job Type: Part time
Salary: £11.42 Hourly

About the role

Your day to day

  • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times

  • Carry out Company’s customer relation policy and communicate Apartment services to guests.

  • Carry out front desk duties at times as required, providing check-in and out service and anticipating guests’ needs as well as demonstrating excellent customer service

  • Answer telephones and deal with guest queries and bookings

  • To Clean apartments, corridor areas, stairs and public areas and to ensure they are cleaned on daily basis to the required standards and quality targets

  • Maximise the use of all resources and maintain costs at agreed levels

  • Oversee the ordering, delivery, count and storage of all linens and all items necessary to service your department, including bathroom items, tea/coffee making facilities, stationery, equipment, cleaning materials, etc., and to control cost to agreed levels

  • Actively participate in any training and personnel exercises designed to improve standards and performance levels

  • Upkeep of the equal opportunities policy to ensure that there is a neutral working environment

  • Work in accordance with standard procedures within each department

  • Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to management an observe all requirements under Health & Safety at Work Act (1989)

  • Need to make sure to record all maintenance issues and highlight to the maintenance team.

How do I deliver this?

  • We genuinely care about people, and we show this through living the Andras Hotels behaviours.

  • Team Work – work cooperatively and effectively with others

  • Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues

  • Commitment – “I do what I say”, commitment to do the best in everything I do

  • Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups

  • Integrity – honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What you will need

Required criteria

  • Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
  • Problem solving skills and ability to work on own initiative
  • Efficient in time management and goal oriented
  • Must read, write and speak the English language fluently
  • Strong Microsoft skills
  • Candidate must work well with others and have a pleasant and approachable manner.

Desired criteria

  • Experience as a departmental manager within a Hotel or Serviced Apartments
  • Higher level qualification or management training
  • Local market knowledge and experience with emphasis on local, corporate and group business

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.
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Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

random image

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Our benefits

What we offer

Health insurance

Vacation, Paid time off

Retirement plan and/or pension

Office perks

Employee development programs

Gym membership or wellness programs

Cycle to work

Referral bonus

Competitive salary

Preferential room rates

Family and friends rates

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Wellbeing Scheme

Work With Charities

Social Opportunities

Employee of the Month

Employee Recognition Scheme

Cordia Apartments - Housekeeper with Reception Duties

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.