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Food and Beverage Assistant

We have an exciting opportunity at The Culloden Estate and Spa.


To be responsible for serving food and beverages for the greatest enjoyment of the guests and maximum profit contribution to the hotel. 

Important Information
Date Posted: 8th September 2021
Closing Date: 22nd September 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

    • To provide the highest standards of service to guests, ensuring all guests needs and expectations are met. 
    • Prepare and set up food and beverage areas for service ensuring goods and products are displayed to the hotel’s standards.
    • To ensure the restaurant, lounge and beverage areas are maintained in a clean and tidy manner in accordance with hotel standards.
    • Greet guests, take orders and serve food and beverages.
    • Offer menu recommendations upon request and upsell additional products when appropriate. 
    • To receive payments for food and beverages sold, in accordance with hotel operating procedures. 
    • To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
    • To assist guests with any reasonable request for hotels services.
    • To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty
    • To ensure all equipment and materials are used in correct manner and any problems are reported immediately. 
    • To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity. 
    • To maintain the security of stock areas at all times, immediately reporting any breaches. 
    • To comply with all health, safety, hygiene and licensing policies and procedures.
    • Any other duties as required by Management.
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What you will need

Required criteria

  • Good Command of English Language
  • Right to Work in the United Kingdom
  • Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
  • Must have excellent communication and basic numeracy skills
  • Must have a professional appearance

Desired criteria

  • Previous experience serving food and beverages

Professional skills you’ll need for this job opportunity

Bar Service

Bar Service

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Responding to Customer Needs

Responding to Customer Needs

Exceeding Customer Expectations

Exceeding Customer Expectations

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates seven hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

Vacation/Paid Time Off

Retirement Plan and/or Pension

Employee Development Programs

Employee Discounts

Competitive Salary

Event tickets

Preferential Room Rates

Family and Friends Rates

Discount on Meals Purchased

Discount on Spa Treatments/Products

Discount in Gift Shop

Long Service Recognition

Free Meals during shifts

Free parking/Discounted parking

Food and Beverage Assistant

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.