Revenue Protection Officer
Revenue Protection Officer
Permanent Role – 37.5 hours per week
Starting Salary £19,792 p.a. + PRA + Benefits
Ref: fe/21/27 *Open until filled*
Important information for candidates:
firmus energy use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time.
firmus energy is responsible for the construction and operation of a natural gas network of over 1,800km; the equivalent of laying mains from Antrim to Frankfurt! With over 105,000 customers between our ‘10 towns’ and Belfast markets the future looks bright at firmus energy. firmus energy has a key role to play and a significant contribution to make in the decarbonisation targets set for net zero by 2050 and with significant work already underway, are excited to be part of this change.
We are a family-feel business and offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.
The role Reporting to the Revenue Protection Lead, the Revenue Protection Officer will assist with Revenue Protection duties within the Billing Department. The post holder will play a key role in identifying situations where revenue is potentially at risk, and ensuring all customers are billed for the energy they have consumed. The post holder will assist the Revenue Protection Lead with all Revenue Protection and assurance activities ensuring robust processes are in place to minimise revenue leakage.
About the role
Main duties and responsibilities
Key priorities
- Gain thorough knowledge of market procedures and industry best practice relevant to Billing and Revenue Protection operations
- Ensure compliance with legal, licence and commercial requirements
- Monitor consumer gas usage and conduct metering analysis to identify and investigate potential Revenue Protection situations
- Complete debt recovery and credit management activities in line with Revenue Protection policy
- Process customer refunds, site works requests and sundry invoices
- Assist Meter Reading Team with long-term meter inaccessibility issues
- Proactively identify non-burning meters and recoup network connection and disconnection costs
- Complete monthly and annual data analysis within the department to highlight discrepancies in billed volumes, meter readings and meter information held within the billing system
- Work closely with other internal departments to enhance Revenue Protection procedures and policies
- Gather intelligence from the external environment to aid Revenue Protection investigations
- Assist with system improvements and business changes
- Process account history requests and ensure timely resolution of claims and disputes
- Case management for small claims, county court and warrant applications
- Conduct annual meter read and usage analysis to assist with Network Operator processes
- Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead
What you will need
Required criteria
- Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
- Excellent communication skills (written and oral) in dealing with internal and external relationships
- Excellent IT skills with experience in manipulating data on Excel and ability to process large volumes of information quickly and accurately
- Excellent analytic and problem solving skills
- Previous experience resolving customer queries
- Ability to prioritise workload in a fast paced environment
- Self-motivated, with an ability to work independently
Desired criteria
- Previous experience in customer focused role in a financial environment
- Previous experience working in a regulated utility business
- Relevant third level qualification; Mathematics/Economics/Statistics discipline will be preferred
Professional skills you’ll need for this job opportunity
Business Analysis
Customer Service
Regulatory and Legal Constraints
firmus energy
An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 2,200km, the equivalent of laying mains from Antrim to Frankfurt! We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services. Information for candidates: We use reserve lists for positions where more than one candidate is deemed suitable. Reserve lists are for 12 months during which reserve candidates will be offered the same or similar post should one become available.
Specific Purpose (temporary) Contracts: Should a permanent vacancy arise during the course of a Specific Purpose Contract, the successful candidate will be offered the position on a permanent basis where eligible. What makes firmus energy a great place to work. We are a values-based, award-winning energy business with a family-feel. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff. We care about our people, the environment and the communities we work in and we have fun too. Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.
Our benefits
At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews being undertaken every year. We understand that a healthy workplace improves employees' overall wellbeing and are committed to providing an extensive array of wellbeing initiatives. We have dedicated Mental Health First Aiders and offer Private Medical Insurance to everyone from day one of employment.