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Night Porter

Experienced and motivated Night Porter to join our team.   In your role of Night Porter, you will be responsible for being part of the front office operation within the Hotel and reporting to the Front Office Manager, the Night Porter will primarily be responsible for all aspects of the night operation and Front of House function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property.

Role Objective;

Working as part of the front office team, the Night Porter will provide the highest level of service in a customer focused environment.  The successful candidate will have a minimum of one years’ experience, preferably in the hospitality industry.  You will possess excellent interpersonal, communication skills and will enjoy building good working relationships.

Important Information
Date Posted: Invalid date
Closing Date: Invalid date
Industry: Hospitality
Job Type: Full time
Salary:

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About the role

Key Duties and Responsibilities;

  • Greet guests in a warm, friendly manner
  • Check in and out guests efficiently and quickly
  • Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
  • Promote and sell the Hotel's facilities at all times
  • Ensure billing is correctly done to the agreed standards
  • Deal with any guest complaints, queries and suggestions quickly and efficiently
  • Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
  • Ensuring the reception desk is manned at all times
  • Deliver excellent care to our guests;
  • Ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
  • Report defective materials and equipment to the appropriate departments
  • Ensure that the ambience in departments (lights, music and temperature) are controlled
  • Be vigilant throughout the Hotel to promote security
  • Have strong product knowledge of all areas of the hotel
  • Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
  • To provide support where necessary in other areas of the Hotel
  • Other duties as requested by management 
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What you will need

Required criteria

  • Minimum one years in a similar role
  • Excellent customer focused manner at all times
  • Proactive positive attitude
  • The ability to communicate effectively at all levels
  • A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
  • Flexibility with working hours is essential
  • Strong PC Skills/MS Office

Professional skills you’ll need for this job opportunity

Managing Teams

Managing Teams

Microsoft Office Suite

Microsoft Office Suite

Reception skills

Reception skills

Killeavy Castle Estate

Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.

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Killeavy Castle Estate is the perfect antidote for those seeking a complete escape from a busy lifestyle. As the centrepiece of 350 acres of mixed farm and woodland in County Armagh’s stunning Slieve Gullion, it’s the ideal place to escape, retreat, relax and unwind. Discover the finest in luxury accommodation in Northern Ireland, located just 10 minutes outside Newry and one hour from both Belfast and Dublin airports. Indulge in a romantic couple’s getaway, luxury spa break or simply take a restful rural retreat immersed in the picturesque beauty of nature and historic wonder. Offering a range of cosy, luxurious accommodation types from a 19th century Castle to a 45-guestroom boutique style Hotel or a quaint self-catering Gatelodge.

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We aim to provide an environment for commitment and performance motivated people to flourish with us in achieving our objectives; you, as part of our team, enhance our ability to achieve this. Our vision is to become a leading hotel both in Northern Ireland and internationally with a motto of ‘Get closer to what’s important’. To guide us in fulfilling this vision, we have developed a culture based on respect - for our customers, our community, our staff and our environment. The pillars of this respect-based culture are our core values of integrity, diversity, innovation, excellent customer service and teamwork. Our success depends on each one of us making a full contribution.

Our benefits

We are still a young and developing company. This is a great time to join our team and make your mark in the company as we grow you grow. If you are not quite ready to climb the careers ladder, expand your insight and experience of the industry by working in the various departments of Killeavy Castle Estate. You can challenge yourself in a reception-based role, deliver first-class service with first-class dining in our Restaurant, Kitchen, and Bar, learn the Killeavy standards of perfection in our Accommodation department or get involved in our onsite Working Farm.

Retirement plan and/or pension

Office perks

Employee development programs

Employee discounts

Free parking

Competitive salary

Preferential room rates

Family and friends rates

Discount on spa treatments/products

Discount in gift shop

Free meals during shifts

Free parking/Discounted parking

Night Porter

Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.