Front Office Receptionist
Killeavy Castle Estate is seeking a Front Office Receptionist for this for this award winning 4-star Hotel.
Experienced and motivated Front Office Receptionist to join our team. In your role of Front Office Receptionist, you will be responsible for being part of the front office operation within the Hotel and reporting to the Front Office Manager. The Front Office Receptionist will primarily be responsible for all aspects of the day-to-day operation of the Front of House function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property.
Role Objective;
Working as part of the front office team, the Front Office Receptionist will provide the highest level of service in a customer focused environment. The successful candidate will have a minimum of two years’ experience, preferably in the hospitality industry. You will possess excellent interpersonal, communication skills and will enjoy building good working relationships
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About the role
Key Duties and Responsibilities;
- Greet guests in a warm, friendly manner
- Check in and out guests efficiently and quickly
- Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
- Take reservations correctly, noting any special requests
- Promote and sell the Hotel's facilities at all times
- Ensure billing is correctly done to the agreed standards
- Deal with any guest complaints, queries and suggestions quickly and efficiently
- Handle all departmental floats and safe deposits as required, maintaining high levels of security
- Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
- Effective communication with other employees to ensure the day to day business runs smoothly
- Ensuring the reception desk is manned at all times
- Other duties as requested by management
What you will need
Required criteria
- Excellent customer focused manner at all times
- Minimum 1 years in a similar role
- Excellent customer focused manner at all times
- Proactive positive attitude
- The ability to communicate effectively at all levels
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
- Flexibility with working hours is essential
- Strong PC Skills/MS Office
Professional skills you’ll need for this job opportunity
Managing Teams
Microsoft Office Suite
Reception skills
Killeavy Castle Estate
Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.
Killeavy Castle Estate is the perfect antidote for those seeking a complete escape from a busy lifestyle. As the centrepiece of 350 acres of mixed farm and woodland in County Armagh’s stunning Slieve Gullion, it’s the ideal place to escape, retreat, relax and unwind. Discover the finest in luxury accommodation in Northern Ireland, located just 10 minutes outside Newry and one hour from both Belfast and Dublin airports. Indulge in a romantic couple’s getaway, luxury spa break or simply take a restful rural retreat immersed in the picturesque beauty of nature and historic wonder. Offering a range of cosy, luxurious accommodation types from a 19th century Castle to a 45-guestroom boutique style Hotel or a quaint self-catering Gatelodge.
We aim to provide an environment for commitment and performance motivated people to flourish with us in achieving our objectives; you, as part of our team, enhance our ability to achieve this. Our vision is to become a leading hotel both in Northern Ireland and internationally with a motto of ‘Get closer to what’s important’. To guide us in fulfilling this vision, we have developed a culture based on respect - for our customers, our community, our staff and our environment. The pillars of this respect-based culture are our core values of integrity, diversity, innovation, excellent customer service and teamwork. Our success depends on each one of us making a full contribution.
Our benefits
We are still a young and developing company. This is a great time to join our team and make your mark in the company as we grow you grow. If you are not quite ready to climb the careers ladder, expand your insight and experience of the industry by working in the various departments of Killeavy Castle Estate. You can challenge yourself in a reception-based role, deliver first-class service with first-class dining in our Restaurant, Kitchen, and Bar, learn the Killeavy standards of perfection in our Accommodation department or get involved in our onsite Working Farm.
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Competitive salary
Preferential room rates
Family and friends rates
Discount on spa treatments/products
Discount in gift shop
Free meals during shifts
Free parking/Discounted parking
Front Office Receptionist
Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.