Duty Manager
Killeavy Castle Estate is seeking a Duty Manager for this award winning 4-star Hotel.
Experienced and motivated Duty Manager to join our team. Reporting to the Deputy General Manager, the Duty General Manager will primarily be responsible for all aspects of the day-to-day operation of the estate. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property.
We are seeking an experienced Duty Manager with strong management skills and people management skills.
Responsible for all aspects of the Hotel Operations including Conference and Banqueting Department. Ensuring that all areas of the Hotel meet with the hotel’s standards of quality and service.
To work with the Management team to optimize profits and increase sales, promote new and diverse business. Provide support to the Deputy General Manager for all hotel operations and work directly with and support all Heads of Departments in all aspects of the running of Killeavy Castle.
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About the role
Key Duties and Responsibilities
- Hands on experience in Hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House
- Fully responsible for all aspects of smooth operations in all departments.
- Support, coach and mentor each department manager.
- Ensure the premises are in operative condition and able to receive and serve guests with service excellence.
- Conduct regular operations team meetings with all HOD’s daily / weekly to discuss routine operational matters, sales targets, guest reviews and action taken for service recovery and also any staff issues.
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Ensure a professional, friendly and courteous service to all guests
- To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
- To liaise with and assist in departments as required
- Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)
- Monitor the co-ordination between departments for smooth and efficient operations.
- Identifying staff learning needs and assisting with development.
- Excellent attention to detail and high level of commercial and financial knowledge.
- Passionate about standards and provision of excellence in hospitality
- Ability to lead and motivate a strong team of Departmental Managers and drive inclusiveness throughout the organisation
- Strong personality and ability to promote a fun through work ethos
- Ability to apply a common-sense approach to problem solving and foresight to anticipate and prevent problems developing
- Ability to communicate at all levels
- Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation.
What you will need
Required criteria
- Minimum 2 years’ experience in a similar role
- Self-motivated and have the ability to prioritise work.
- Ability to work on own initiative.
- Have the ability to multi-task in fast-paced environment.
- Previous experience in a similar role in a 4/5-star property
- Excellent customer focused manner at all times
- Proactive positive attitude and must possess strong strategic thinking skills
- The ability to communicate effectively at all levels
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
- Flexibility with working hours is essential
- Strong PC Skills/MS Office
Professional skills you’ll need for this job opportunity
Cleaning Skills
General Housekeeping Skills
Bedroom Cleaning Skills
Killeavy Castle Estate
Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.
Killeavy Castle Estate is the perfect antidote for those seeking a complete escape from a busy lifestyle. As the centrepiece of 350 acres of mixed farm and woodland in County Armagh’s stunning Slieve Gullion, it’s the ideal place to escape, retreat, relax and unwind. Discover the finest in luxury accommodation in Northern Ireland, located just 10 minutes outside Newry and one hour from both Belfast and Dublin airports. Indulge in a romantic couple’s getaway, luxury spa break or simply take a restful rural retreat immersed in the picturesque beauty of nature and historic wonder. Offering a range of cosy, luxurious accommodation types from a 19th century Castle to a 45-guestroom boutique style Hotel or a quaint self-catering Gatelodge.
We aim to provide an environment for commitment and performance motivated people to flourish with us in achieving our objectives; you, as part of our team, enhance our ability to achieve this. Our vision is to become a leading hotel both in Northern Ireland and internationally with a motto of ‘Get closer to what’s important’. To guide us in fulfilling this vision, we have developed a culture based on respect - for our customers, our community, our staff and our environment. The pillars of this respect-based culture are our core values of integrity, diversity, innovation, excellent customer service and teamwork. Our success depends on each one of us making a full contribution.
Our benefits
We are still a young and developing company. This is a great time to join our team and make your mark in the company as we grow you grow. If you are not quite ready to climb the careers ladder, expand your insight and experience of the industry by working in the various departments of Killeavy Castle Estate. You can challenge yourself in a reception-based role, deliver first-class service with first-class dining in our Restaurant, Kitchen, and Bar, learn the Killeavy standards of perfection in our Accommodation department or get involved in our onsite Working Farm.
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Competitive salary
Preferential room rates
Family and friends rates
Discount on spa treatments/products
Discount in gift shop
Free meals during shifts
Free parking/Discounted parking
Duty Manager
Our Estate provides accommodation choices of a 19th century Castle, a 45 guestrooms boutique-style Hotel, a self-catering Gatelodge. An Elemis Spa complete with Thermal areas. Having our own farm onsite allows for our award-winning Restaurant and Bistro Bar to provide a true Farm to Fork experience.