Regional Service Engineer - UK & Ireland
As part of our growth strategy, we are looking for a skilled engineer to join our family business. We are looking for an independent and confident individual with a strong background in plant, electrics and mechanics and a team player.
Our team of engineers are the ‘heartbeat of our business’ and pride themselves in the team comradery that they create whilst delivering first class service for our customers.
The role of the RSE will be to provide aftersales support for all customers within region. This will involve troubleshooting issues by self where possible or coordinating additional resource as required.
About the role
Key duties and responsibilities
• Carry out planned/unplanned maintenance as required including PMI (preventative maintenance inspection) visits and customer breakdowns.
• Ensure all site operational tasks are being completed under the correct Health & Safety paperwork and in a safe manner.
• Complete risk assessments in line with company health and safety policy and ensure safe working practices are always in place.
• Inspect, service, repair and maintain CDE plant and equipment to the manufactures specifications and to ensure plant reliability and safety.
• Have a keen eye for detail, reporting equipment and plant defects and upselling the services provided by CDE wherever possible. This also comes with financial benefit for the candidate for all opportunities created.
• Liaising with customers to agree parts requirements.
• Complete detailed technical reports following services and breakdowns along with supporting photographs and all allocated times via CDE’s in house reporting system.
• Carry out routine maintenance to prevent downtime.
• Completing customer breakdowns and repairs in a timely manner.
• Working closely with the service department and management team
• Assist in site operator awareness training to optimise plant performance.
• Extensive travel throughout the region. Working outside normal hours will be necessary (as and when required).
• Any other duties as deemed necessary to fulfil the role
• Acting as an ambassador for CDE by ‘Putting the Customer First’.
• Provide after-sales support for all customers within region. This will include working on your own and coordinating additional resources as required.
• Support the wider CustomCare team through site and customer visits where required and liaising with the Engineering team to develop the best technical solutions for our customers.
• Provide detailed customer focused reports from site visits back to the operations team to record progress and recommend future improvements.
• Extensive travel throughout the region. Working outside normal hours will be necessary (as and when required).
What you will need
Required criteria
- • Good level of secondary education with high degree of numeracy and literacy
- • Health & Safety qualification
- • Minimum 3 years’ experience in similar role
- • Relevant practical experience working on quarry machinery or similar
- • Basic understanding of hydraulics
- • Ability to use design packages including AutoCad
- • Knowledge of technical flow diagrams
- • Available to work flexible hours
- • Willingness and ability to travel frequently
- • Full, clean driving license (company van provided)
Desired criteria
- • Experienced Welder • Basic understanding of pneumatics • Experience in washing plant maintenance & repair • HMI user experience • Pump maintenance experience • Screening maintenance experience
Professional skills you’ll need for this job opportunity
Customer Service
Welding
Teamwork
CDE Group
WE ARE CDE. ENGINEERED FOR YOU We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy. We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator. Wet processing is our sole focus –our experience and expertise is unmatched in this field. Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors. OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME. To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally. We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think. We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.